1. General

Pimpan Artesano attaches great importance to your privacy and handles personal data with care.

In this privacy statement, we explain what data we collect, why we process it and how we protect your data.

By using our website, you agree to this privacy policy.

2. What data we collect

When you visit our website, place an order or contact us, we may process the following data, amongst other things:

• first name and surname;
• address details;
• email address;
• telephone number;
• payment details;
• IP address;
• order details;
• and data that you provide voluntarily via forms or bespoke enquiries.

3. Why we process personal data

We process personal data solely for purposes necessary for the provision of our services, including:

• processing orders;
• processing payments;
• delivery and dispatch;
• communication regarding orders or bespoke projects;
• customer service;
• improving our website;
• and to comply with legal obligations.

4. Request a bespoke solution

When you submit a bespoke enquiry via our website, we process the data you voluntarily provide in order to assess your enquiry and get in touch with you.

Any images, atmospheric photos or inspirational images that you upload will be used solely for communications relating to your bespoke project.

5. Payments

Payments are processed via secure payment providers.

Pimpan Artesano does not have access to full payment details such as credit card numbers or security codes.

Data may be shared with external payment partners such as Mollie or other payment providers for the purpose of processing payments.

6. Dispatch and delivery

In order to deliver orders, we may share necessary personal data with delivery and transport services.

This information is used solely for the purpose of processing the delivery.

7. Newsletter and communications

When you sign up for our newsletter or receive updates, we will use your email address solely for communications from Pimpan Artesano.

You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us.

8. Cookies

Our website may use cookies to ensure it functions properly and to gain an understanding of how the website is used.

Cookies may be used, amongst other things, for:

• shopping basket functionality;
• website analysis;
• ease of use;
• and security.

You can manage or delete cookies via your browser settings.

9. Retention period

Personal data will not be retained for longer than is necessary for the purpose for which it was collected, unless legal obligations require a longer retention period.

10. Data security

Pimpan Artesano takes appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.

11. Sharing personal data

Personal data is never sold to third parties.

We only share data when it is necessary for:

• payments;
• deliveries;
• hosting;
• website functionality;
• or legal obligations.

12. Your rights

You have the right to:

• to request access to your personal data;
• to have data corrected;
• to have data deleted;
• to object to the processing;
• or to withdraw your consent.

To do so, please contact us at the email address below.

13. External services and platforms

Our website may contain links to external services such as social media platforms, payment providers or embedded content.

The use of these external services is subject to the privacy policies of the relevant parties.

14. Amendments

Pimpan Artesano reserves the right to amend this privacy policy should legislation or the services provided change.

The most up-to-date version is always available on this website.

15. Contact

Do you have any questions about this privacy notice or about the processing of personal data?

Please feel free to get in touch via:

Email: info@pimpanarte.com

Last updated: 15 May 2026